Terms & Conditions

Welcome to ATK Digital Marketing (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website (https://atkdigitalmarketing.com) and our products and services, including SEO, CRO, and YouTube optimisation. By accessing or using our website or services, you agree to these terms. If you do not agree, please do not use our website or services.

1. Definitions

  • “Services” refers to the digital marketing consultancy products and services we provide, including SEO, CRO, and YouTube optimisation.
  • “Client” refers to any individual or organisation that engages with ATK Digital Marketing for our services.
  • “Website” refers to https://atkdigitalmarketing.com
  • “Consultancy” refers to ATK Digital Marketing

2. Use of the Website

2.1. Permitted Use: You may use our website for lawful purposes and in accordance with these terms.

2.2. Prohibited Use: You may not:

  • Violate any applicable local, national, or international law.
  • Use the website in any way that may harm its functionality or security.
  • Engage in unauthorised access to the website or its servers.

3. Services and Client Agreements

3.1. Custom Agreements: Specific deliverables, timelines, and payment terms will be outlined in individual client agreements. These terms will be binding once both parties agree.

3.2. Service Limitations: While we strive to deliver optimal results, success may vary due to factors beyond our control (e.g., search engine algorithm changes).

3.3. Amendments: We reserve the right to make changes to our services upon mutual agreement with the client.

4. Payments and Refunds

4.1. Payment Terms: Payment terms will be outlined in the client contract. The standard payment terms are:

  • One-off projects: 50% deposit in advance and the balance due upon completion of the project.
  • Monthly and retainer services: full monthly payment in advance.
  • Invoices will be issued on the 1st of each month, and the payment is due 7 days from the invoice date.
  • If the Client fails to pay an invoice within 10 days of the due date, we have the right to suspend the Services.
  • Unless otherwise agreed in writing, payments will be invoiced and paid in the currency in which we incur those costs – £ (Great British Pound).
  • In the event that the Client requires additional services outside of the originally agreed scope, the parties agree to negotiate in good faith with respect to the terms, conditions, and compensation for those additional services.
  • Travel and associated expenses and any other out-of-pocket expenses incurred by the Consultancy or its employees at the Client’s prior written request or incurred outside the scope of the Consultancy’s normal duties will be charged to the Client at cost.

4.2. Refund Policy: Refunds are not provided for completed services. For prepaid packages, refunds for unused portions may be issued at our discretion.

4.3. Late Payments: The Consultancy reserves the right to charge interest on all overdue amounts at the higher of the local applicable interest rate or Bank of England base rate + 1%.

5. Intellectual Property

All content on our website, including but not limited to text, images, and logos, is owned by ATK Digital Marketing or licensed for use. You may not reproduce, distribute, or modify any content without our prior written consent.

6. Limitation of Liability

6.1. Website Content: We make every effort to ensure the accuracy of information on our website, but we do not guarantee its completeness or reliability.

6.2. Service Results: ATK Digital Marketing is not liable for any loss or damage resulting from the use of our services or failure to achieve specific results.

6.3. Indirect Damages: We will not be responsible for any indirect or consequential damages, including loss of revenue or business opportunities.

7. Privacy Policy

Our use of personal data is governed by our Privacy Policy. By using our website or services, you consent to the processing of your data in accordance with this policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these websites. Accessing these sites is at your own risk.

9. Termination

We reserve the right to terminate your access to our website or services without prior notice if you breach these terms.

10. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be resolved in the courts of this jurisdiction.

11. Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. This policy was last updated in January 2025.

12. Contact Us

If you have any questions about these terms & conditions, please contact us at:

  • Email: tanya@atkdigitalmarketing.com
  • Address: 45 Hardy Road, Norwich, Norfolk, NR1 1JN, United Kingdom